Priced per location
One monthly price per office covers the walkthrough, schedules, dashboard and repair routing. Repairs are billed at the technician's quoted rate.
Pilot
- On-site walkthrough of every pilot location
- Schedules and weekly checklists per office
- Multi-site dashboard
- Repair routing to independent technicians
- Credited toward your first year if you continue
Standard
- Everything in the pilot, for every location
- Walkthroughs for new and acquired offices
- Records export for inspections and audits
- Service spend by office, maker and vendor
- Unlimited office staff and managers
Enterprise
- Single sign-on and role-based access
- Your existing service vendors routed through Tended
- Accounts payable and data warehouse exports
- Acquisition integration walkthroughs on a schedule
- A named operations contact
How Tended fits next to dealer service
| Typical dealer service | Tended | |
|---|---|---|
| Response to a down chair | When a territory tech is free | Independent tech, usually within a day |
| Equipment records | In the dealer's system, per visit | One record per asset, yours to export |
| Routine checks | Not tracked | Scheduled per office, logged with photos |
| Spend visibility | Invoices by office | By office, maker and vendor on one screen |
| Your dealer relationship | Unchanged | Unchanged. Route jobs to your dealer through Tended if you prefer |
Questions
Do repairs cost extra?
Yes. You pay the technician's quoted rate for each job and approve quotes over a limit you set. During pilots we add no markup.
Do we have to stop using our dealer?
No. Many groups keep their dealer for installs and warranty work and use independent technicians for urgent repairs. Tended records both against the same asset.
Who does the walkthrough?
We do it on site for pilot locations. After that, an office manager can walk a new location with a phone in about 30 minutes.
Where do the label photos go?
Photos are read by our AI model provider to extract the label text, and are not used to train its models. Only the extracted fields are stored with your asset list.
Does Tended replace our infection control or radiation protocols?
No. Tended schedules and records the work your protocols, the equipment makers and your state require. Your clinical team still owns the protocols.